Canon`s Technical Service Operation is Assured by Teknoser

PRESS RELEASE
06.06.2013
Information Phone: 0212 339 31 84
Canon's Technical Service Operation is Assured by
Teknoser
Providing field services to manage widespread service operations, dealer networks of
global producer firms, Teknoser made a new addition to the cooperation in this respect
with Lexmark and Xerox.
Through the agreement entered into, after sale field service and call center services of
Canon started to be provided by Teknoser.
Service operations of Canon branded office equipment are carried out by Teknoser, the most widespread
service provider of Turkey with its 65 service officers and more than 600 field technicians. Installation,
maintenance and repair services are controlled from one point. The service provided covers entire
Turkey, primarily Istanbul, Ankara, Izmir and Adana regions.
In addition to the call center and classic helpdesk services provided by Teknoser for solution of technical
problems of Canon customers, the agreement contains the presale consultancy services covering the
services of provision of any kinds of technical product knowledge. In addition to Canon OPP (Office
Personal Products) group products, primarily printers, faxes and scanners, service is provided for DR
series fast document scanners.
As a result of the structure created by Canon and Teknoser, Canon customers can send their products to
Teknoser free of charge by calling the contracted cargo firm by phone to their locations, and deliver the
products with the problems solved to the customer’s address again through cargo. Through this door-todoor service, Canon customers are ensured to receive service over the standards, which will be first in
Turkey.
Making a statement about the subject, Faruk Hancarlıoglu, Canon Eurasia Display and Office Systems,
Service and Support Director, spoke as follows:
“We preferred Teknoser for its rich experience in the industry, widespread service network, solutionfocused understanding, qualifications of IT in many areas, and wit the belief that it would all times stand
by our customers. We consider expanding our cooperation we have initiated across our OPP group
products so as to cover the project-based services in the upcoming terms.
Recently, Giorgio di Giovanni Canon European Region Service Director, and Yasuhiko Ono, Marketing
Manager, were in Turkey to visit Teknoser. Our representatives who examined Teknoser workshop and
got information about operation processes expressed their pleasure for being working in cooperation with
Teknoser.”
Teknoser Bilgisayar Teknik Hizmetler Sanayi ve Dış Ticaret A.Ş
Genel Müdürlük: Eski Büyükdere Cad. Özcan Sok. No:2 4.Levent 34416 İstanbul
T +90 212 339 30 00 F +90 212 339 30 99
Ankara Bölge Müdürlüğü: Tepe Prime İş ve Yaşam Merkezi Mustafa Kemal Mh. Dumlupınar Blv No:266 B Blok 55-56 Çankaya 06800 Ankara
T +90 312 203 73 73 F+90 312 286 95 55
www.teknosergroup.com
PRESS RELEASE
06.06.2013
Information Phone: 0212 339 31 84
About Teknoser:
Teknoser, is one of the leading information and communication technologies companies in Turkey with its 65 service points and
more than 700 employees which is active under Hitay Yatırım Holding as the creator of firsts in technology.
Teknoser has business partnerships with companies which are leader in information and communication sector and international
producer and service providers. Teknoser connects its expertise in system integration with its abilities in on-site setup, maintenance
and support services and by using its field power across the country, it has an organization which can serve entire IT services with
high customer satisfaction.
Teknoser Bilgisayar Teknik Hizmetler Sanayi ve Dış Ticaret A.Ş
Genel Müdürlük: Eski Büyükdere Cad. Özcan Sok. No:2 4.Levent 34416 İstanbul
T +90 212 339 30 00 F +90 212 339 30 99
Ankara Bölge Müdürlüğü: Tepe Prime İş ve Yaşam Merkezi Mustafa Kemal Mh. Dumlupınar Blv No:266 B Blok 55-56 Çankaya 06800 Ankara
T +90 312 203 73 73 F+90 312 286 95 55
www.teknosergroup.com